Hacienda Paradise - Playa del Carmen

Avenida 10 Entre Calle 20 Y 22, Riviera Maya, Mexico, Playa del Carmen, Mexico, 77710show map
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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Mexico

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Overview

Set in a Mayan-style building, Hacienda Paradise features a sunbathing terrace, a courtyard and a shared lounge. The building was renovated in 2006. Hacienda Paradise comprises of 33 rooms.

Due to the hotel’s location in the heart of Playa del Carmen guests can easily walk to the public beach. This stylish hotel is 58 km from Mayan Museum.

There are stores and boutiques located nearby.

The property is 5 km away from Playa Del Carmen airport.

Rooms

Each room at Hacienda Paradise provides an in-room safe, climate control and a laptop. Some of the soundproof rooms enjoy a view of the garden. Rooms at the property include marble floors along with Spanish furnishings.

Eat & Drink

A continental breakfast is served daily in the bar. The hotel's 24-hour restaurant serves homemade cuisine, while guests can order tea and coffee at the onsite bar. Drop in for tropical drinks at the poolside bar onsite. Guests can eat at Ah Cacao Chocolate Cafe and Kaxapa Factory, situated within a 5-minute walk of the venue.

Services

Airport shuttle bus service, 24-hour security and newspaper service are available onsite.

Relax

Extra facilities include cots, a game room and a pool for guests with children. The hotel offers a gym and yoga classes for active recreation.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

No parking available.

Year renovated:   2006.  Number of rooms:   33.

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Facilities
Wi-Fi
Parking
Luggage storage
24-hour services

Late check-in/ -out

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant

Snack bar

Coffee shop

Shuttle

Paid airport shuttle

Fitness/ Gym

Exercise gym

Swimming pool

Outdoor swimming pool

Heated swimming pool

Sports & Fitness

  • Exercise gym
  • Boating
  • Tennis court
  • Yoga class
  • Fishing

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wake up service
  • Grocery shopping service
  • Shops/Commercial services
  • Newspaper service
  • Postal service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Lunch
  • Free breakfast
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Projector
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • DVDs/ Videos for children
  • Children's pool
  • Game room

Spa & Leisure

  • Heated swimming pool
  • Outdoor swimming pool
  • Beach access
  • Garden area
  • BBQ facilities
  • Leisure/ TV room
  • Spa & wellness centre
  • Massage
  • Library

Room view

  • Garden view
  • City view
  • Ocean view
  • Pool view
  • Tropical view

Room features

  • Air conditioning
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Living room
  • Patio
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Mirror
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Shower
  • Hair dryer
  • Free toiletries

Self-catering

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • Direct dial telephone
  • AM/FM alarm clock
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Good to know
Check-infrom 15:00-23:59FREECheck-out11:00-12:00FREE
Children & extra bedsThere are no cots provided in a room.  There are no extra beds provided in a room. 
PetsPets are allowed on request.
Cancellation
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Rooms and availability

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Location
show map
  • Nearby
  • Restaurants
  • City landmarks
Plaza Quinta AlegriaPlaza Quinta Alegria1000 ft
Kool Beach ClubKool Beach Club1700 ft
5th Avenue (Avenida 5)5th Avenue (Avenida 5)1500 ft Playa del CarmenMexico
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Kaxapa FactoryKaxapa Factory400 ftAv Constituyentes, betwen 10 and 15 avenues
Ah Cacao Chocolate CafeAh Cacao Chocolate Cafe500 ft5th Ave & Constituyentes
Oh LalaOh Lala900 ftCalle 14 bis between 10th & 15th Av.
Coffee StopCoffee Stop1900 ftCalle 10 North
Los Tabernacos Bistro LoungeLos Tabernacos Bistro Lounge2000 ft1st Avenue North between 10 y 12
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GolfCourse(Mahi)GolfCourse(Mahi)2.2 mi
Mahi Golf CourseMahi Golf Course2.2 mi
Rio SecretoRio Secreto5.1 miCarretera Federal Libre Chetumal _ Puerto Juarez Km 283.5 Ejido Sur
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Getting around
Airports
Playa Del Carmen (PCM)1.0 mi
Cancun International (CUN)30.7 mi
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Reviews
8.4
Superbbased on 63 reviews

Rating by category:

10.0
Location
10.0
Rooms
10.0
Service
10.0
Dining
  • 9.6
    Exclusive

    Great staff and services, very nice hotel room

  • 8.8
    Superb

    Very welcoming and informative staff - the best of all hotels I stayed at in Mexico in 2 weeks; excellent range of facilities; nicely appointed room; lovely buffet breakfast served daily by the pool; reasonably located to the beach and main shopping strip. All round, a very nice boutique hotel and a good alternative to resort style accommodation.

    Our room (room 1) was affected by noise from the next door bar on the first night; there were insufficient english language channels (particularly news) available on the television.

  • 7.8
    Fabulous

    OK and clean hotel with attentive and friendly personel. Larger fridge than usually for a hotel room, good bed and fast wlan. Large PC-compatible safe, but with key.

    The safe should have been electronic. Shower unreliable, did not work properly a single morning on my 3 day stay, one morning I waited nearly 1 hour without a single drop. The price was not competitive and the placement is way off on the Booked.net map (1st Avenue/1st street on the map, the correct location is 10th avenue/22 street).

  • 8.2
    Fabulous

    Kind and friendly staff made the stay at this hotel a great experience.

  • 10.0
    Exclusive

    Dit hotel is in een woord geweldig! Niet alleen zien de kamers er superschoon en ruim uit, en liggen er heerlijke producten klaar in de badkamer, ook het ontbijt is heerlijk, vers en zeer uitgebreid. Je kunt Mexicaanse dingen eten maar ook brood met beleg, vers fruit en yoghurt. Maar vooral het personeel van dit hotel was echt een uitzondering, echt het hele team was superaardig en behulpzaam, en toen we vertrokken zwaaide het hele team ons uit en kregen we ook nog een applaus! Dit hotel is echt een aanrader voor iedereen die naar Playa del Carmen wil gaan. Ook de locatie is perfect, twee straten verder begint de levendige en gezellige winkelstraat en ook het strand is op loopafstand.

  • 7.4
    Very good

    The staff was very friendly and helpful.

    The concierge was not useful at all. Wanted to sell trips instead of giving useful information. We used the reception for info about where to go and how to get there.

  • 9.2
    Superb

    All the staff was great- kind, helpful and always smiling. After 1-2 days we even didn't have to give our room number because they knew in which room were stayed. Towels decorations were also great! Every day different "towel sculpture" waited for us. Not to mention, that staff welcomed us in really cute "honeymoon way" as they knew that we were just married.

    Airconditioning could be better but it was ok.

  • 9.6
    Exclusive

    Very quiet, clean rooms, nice staff, good value

  • 9.6
    Exclusive

    very comfortable rooms with fantastic beds, the staff is excellent!!!!

  • 7.8
    Fabulous

    The cleanliness! The staff was very nice!

    I didn't like the hotel, even if a so-called "boutique hotel"!!! The hottest room I've ever encountered; luckily there was a/c! The bathroom smelled like mud. The room was noisy and the check-in... Ohhhh soooo late! Besides, the guy from the reception must have given us the ugliest room in the hotel as well (or am I just paranoid?!). Breakfast, too...

  • 10.0
    Exclusive

    Really liked the hotel,the staff is friendly and helpful. Location is great.Free Wi-Fi.We'll be back to Playa in a few days and gonna stay at Hacienda Paradise again.

  • 7.4
    Very good

    It is small hotel and the staff (including the Manager) made you feel you were a real person not a paycheck. The Hotel was quiet and relaxing and very close to the dive shop, snorkel shop, restaurants, banks and beaches. The pool was clean and crisp; perfect for the morning, afternoon and evening dip. I felt safe 100% of the time. The buffet breakfast was filling and the beers were cold. The hotel cares about the environment and they give you a water bottle free to refill as needed in the hotel.

    Two things I would of liked to see different. More variety of tours offered by the tour group and the bed spread (top sheet) changed more regularly.

  • 9.0
    Superb

    -Stayed in two rooms due to available during my stay both were nice and more than I expected however I did prefer the room with the King bed. -Two days in each room for a total of 4 days -Great staff -Good value -near the beach (10 min walk) -Near 5ft ave (2 min walk) -GOOD bed

    -First room had a slight odor for the drain in the shower.... Not a strong odor - Second room was GREAT ! ! !

  • 10.0
    Exclusive

    The staff. They were exceptional! Always willing to help and true ambassadors for Mexico.

  • 8.8
    Superb

    Friendly staff and helpfull concierge service. Good location, nice and clean rooms.

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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Mexico

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-out11:00-12:00FREE
Children & extra bedsThere are no cots provided in a room.  There are no extra beds provided in a room. 
PetsPets are allowed on request.
Cancellation
+ More- Less
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Getting around
Airports
Playa Del Carmen (PCM)1.0 mi
Cancun International (CUN)30.7 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room